Refund policy

Returns and Refunds

Every Koval Customs order is printed to order from artwork you supply, so each piece is made for one person and cannot be resold. For that reason personalized items cannot be returned for a change of mind.

That is not a way of avoiding responsibility. If anything is wrong on our side, we fix it.

We will replace it or refund you in full if

• the print is faded, cracked, misaligned or otherwise defective
• you receive the wrong size, color or garment
• the item arrives damaged
• the print does not match the artwork we confirmed with you

How to report a problem

Email info@kovalcustoms.com within 30 days of delivery with your order number and a photo of the issue. We reply within one business day and arrange a replacement or a full refund. You never pay return shipping when the fault is ours.

Before we print

We prepare every print file by hand. If the photo you sent is too small or too low in quality to print well, we contact you before printing rather than sending you something disappointing.

Cancellations

You can cancel for a full refund any time before your order goes to print, which is usually within 24 hours of ordering. Email us as soon as you can.

Sizing

Please check the size guide before ordering. Because each item is made to order we cannot offer free size exchanges, but get in touch within 30 days and we will do what we can.