Statute

Koval Customs online store regulations

Good morning!
First, our full registration details as store administrator and seller: Vladimir Baghdasaryan, Tax Identification Number: 5273017806, 01-234 Warsaw, ul. Kasprzaka 31a/100.

Below you will find the regulations containing the information m.in. about the method of placing an order leading to the conclusion of a contract, details regarding the implementation of the concluded contract
the contract, delivery and payment methods available in the store, the contract withdrawal procedure, and the complaint procedure.

If you have any comments, questions or doubts, we are at your disposal at: info@kovalcustoms.com

Best regards and happy shopping
online store team kovalcustoms.com

§ 1
Definitions

For the purposes of these regulations, the following terms shall have the following meanings:

  1. Buyer – a natural person, a legal person or a disabled legal person,
  2. Consumer – a natural person concluding a sales contract with the Seller that is not directly related to his/her business or professional activity; the Consumer is also the Buyer,
  3. POCK – a natural person concluding a contract with the Seller directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available under the provisions on the Central Registration and Information on Business; POCK is also the Buyer,
  4. Statute – these regulations, available at https://kovalcustoms.com/regulamin/,
  5. Store – online store operating at https://www.kovalcustoms.com
  6. Seller – Vladimir Baghdasaryan

§ 2
Introductory provisions

  1. Through the Store, the Seller conducts retail sales and simultaneously provides electronic services to Buyers. The Buyer may purchase products displayed on the Store's website.
  2. The Regulations define the terms and conditions of use of the Store, as well as the rights and obligations of the Seller and Buyers.
  3. To use the Store, and in particular to make a purchase, the Buyer's computer or other device does not need to meet any specific technical requirements. The following are sufficient:
    1. Internet access,
    2. standard operating system,
    3. standard web browser,
    4. having an active email address.
  4. The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.
  5. It is prohibited to provide illegal content when using the Store, in particular by sending such content via the forms available in the Store.
  6. All product prices listed on the Store's website are gross prices.

§ 3
Services provided electronically

  1. Through the Store, the Seller provides services to the Buyer electronically.
  2. The primary service provided electronically by the Seller to the Buyer is to enable the Buyer to place an order in the Store, which leads to the conclusion of a contract with the Seller. Placing an order is possible without the need to have a Store account.
  3. If the Buyer decides to create an account in the Store, the Seller also provides the Buyer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed in the Store. The Buyer logs in to the Account using their email address and a password they have defined.
  4. Creating an account in the Store is accomplished by checking the appropriate checkbox during the ordering process or by completing the independent account registration form available in the Store. The Buyer may delete their account at any time via the account management panel or by sending a request to the Seller. Deleting the account will not delete information about orders placed using the account. The Seller will retain this information until the statute of limitations for claims arising from the contract concluded through the Store expires or for the duration of the Store's operation, unless the Buyer objects to the storage of this information in advance and the Seller has no overriding interest in retaining it.
  5. Services are provided electronically to the Buyer free of charge. However, sales contracts concluded through the Store are subject to a fee.
  6. In order to ensure the security of the Buyer and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the level of risk to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by third parties.
    unauthorized.
  7. The Seller takes steps to ensure the proper functioning of the Store. The Buyer should inform the Seller of any irregularities or interruptions in the Store's operation.
  8. Any complaints related to the operation of the Store may be submitted by the Buyer via e-mail to the following address: info@kovalcustoms.com In the complaint, the Buyer should specify the type and date of the irregularity related to the operation of the Store. The Seller will review all complaints within 30 days of receiving the complaint and will inform the Customer of its resolution via email.

§ 4
Placing an order

  1. The buyer can place an order as a registered customer or as a guest.
  2. A registered customer is a Buyer who has an account in the Store. The Buyer can create an account by checking the appropriate checkbox during the ordering process or by completing the account registration form available in the Store.
  3. If the Buyer has an account in the Store, they should log in before placing an order. Logging in is also possible during the order process by clicking the link in the displayed message.
  4. To place an order, complete the order form after adding the products you are interested in to your shopping cart. The form requires you to provide the information necessary to complete the order. During the ordering process, you also select the delivery method for the ordered products and the payment method. Placing an order is contingent upon acceptance of the Terms and Conditions, which the Buyer should familiarize themselves with. Should you have any questions regarding the Terms and Conditions, please contact the Seller.
  5. The ordering process ends by clicking the button that finalizes the order.Clicking on the button finalizing the order constitutes a declaration of will by the Buyer
    leading to the conclusion of a sales contract with the Seller,
  6. If the Buyer has chosen online payment when placing the order, after clicking the button finalizing the order he will be redirected to the payment gateway
    A payment method operated by a third-party payment provider is used to complete the payment for the order. If the Buyer chooses to pay by bank transfer, after clicking the button to finalize the order, they will be redirected to the Store's website with order confirmation and payment instructions. Payment for the order should be made within 24 hours of concluding the contract.
  7. The Buyer must provide accurate personal data in the order form. The Buyer is responsible for providing false personal data. The Seller reserves the right to suspend order processing if the Buyer provides false data or if such data raises reasonable doubts about its accuracy. In such a case, the Buyer will be informed by phone or email of the Seller's concerns. In such a situation, the Buyer has the right to clarify all circumstances related to verifying the accuracy of the provided data. In the absence of data enabling the Seller to contact the Buyer, the Seller will provide all necessary clarifications after the Buyer has contacted them.
  8. The Buyer declares that all data provided by him in the order form is true, but the Seller is not obliged to verify their truthfulness and correctness, although he has such right in accordance with paragraph 7 above.

§ 5
Delivery and payment

  1. The available delivery options are described on the Store's website and presented to the Buyer during the ordering process. The Buyer is responsible for the delivery costs, unless the Seller specifies otherwise on the Store's website. The Seller reserves the right to split the order into separate shipments at no additional cost to the Buyer.
  2. The available payment methods for the order are described on the Store's website and presented to the Buyer at the stage of placing the order.
  3. Electronic payments, including card payments, are handled by blue media.
  4. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically to the e-mail address provided in the order form.

§ 6
Order fulfillment

  1. Order fulfillment involves assembling the ordered products, packaging them for delivery to the Buyer, and shipping the parcel to the Buyer in accordance with the form of order delivery chosen by the Buyer.
  2. The order is deemed completed when the shipment is sent to the Buyer (the shipment is entrusted to the carrier engaged in transport).
  3. The order fulfillment time is always indicated for each product. Ordered products should be delivered to the Consumer within 30 days, unless the Seller clearly states a longer period in the product description. In such a case, by placing an order, the Buyer consents to the longer order fulfillment time specified in the product description.
  4. If the Buyer has ordered products with different delivery times, the deadline for the completion of the entire order binding on the Seller is the longest one among all the products included in the order, and the Seller may propose dividing the order into several independent shipments in order to speed up the delivery time for some of the products.

§ 7
Withdrawal from the contract by the Consumer or POCK

  1. 1. A consumer or POCK who has concluded a distance contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items.
  2. The right to withdraw from the contract does not apply in relation to the contract:
    1. If we are dealing with personalized products (non-manufactured items, manufactured according to the consumer's specifications or intended to meet his individual needs)
  3. To withdraw from the contract, the Consumer or POCK must inform the Seller of his/her decision to withdraw from the contract by means of an unequivocal statement – ​​for example, a letter sent by post, fax or e-mail.
  4. The consumer or POCK may use the model withdrawal form available at address however, this is not mandatory.
  5. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer or POCK to send information concerning the exercise of the Consumer's or POCK's right to withdraw from the contract before the deadline for withdrawal expires.
  6. The Consumer or POCK is obligated to return the product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the item themselves. To meet the deadline, it is sufficient to return the product before its expiry.
  7. The consumer or POCK bears the direct costs of returning the goods.
  8. In the event of withdrawal from the contract, the Seller will refund all payments received from the Consumer or POCK, including the cheapest delivery cost available in the Store (if the cost was covered by the Consumer or POCK), immediately, and in any case no later than 14 days from the date on which the Seller was informed of the exercise of the right to withdraw from the contract. The refund will be made using the same payment method that the Consumer or POCK used in the original transaction, unless the Consumer or POCK expressly agrees otherwise. In any case, the Consumer or POCK will not incur any fees in connection with the refund.
  9. If the Seller has not offered to collect the goods from the Consumer or POCK itself, it may withhold the reimbursement of payments received from the Consumer or POCK until it receives the goods back or the Consumer or POCK provides proof of sending them back, depending on which event occurs first.
  10. The consumer or POCK is liable for any reduction in the value of the product resulting from using the product in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

To exercise the right of withdrawal, the customer must inform us of his/her decision, e.g. by sending a statement to the following e-mail address: info@kovalcustoms.com

Complaints should be sent to the following address:

Koval Customs, Vladimir Baghdasaryan
Kasprzaka Street 31a, 01-234 Warsaw
e-mail: info@kovalcustoms.com nrtel. 500104407

§ 8
Liability for defects

  1. The Seller is obliged to deliver to the Buyer a product free from defects, subject to paragraph 3 below.
  2. The Seller is liable to the Buyer if the product sold has a physical or legal defect (warranty for defects), subject to paragraph 3 below.
  3. If the sold product has a defect, the Buyer may:
    1. demand the replacement of the product with a defect-free one,
    2. demand removal of the defect,
    3. submit a declaration of price reduction,
    4. submit a declaration of withdrawal from the contract.
  4. If the Buyer finds a defect in the product, he or she should inform the Seller thereof, specifying his or her claim related to the defect found or submitting a declaration of appropriate content.
  5. The buyer may use the complaint form available at address, however, this is not mandatory.
  6. 6. The Buyer may contact the Seller both by traditional mail and by e-mail.
  7. The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint via the means of communication used to submit the complaint.
  8. Details regarding the Seller's warranty for defects are regulated by the provisions of the Civil Code (Articles 556 – 576).

§ 9
Personal data and cookies

  1. The administrator of the Buyer's personal data is the Seller.
  2. The store uses cookie technology.
  3. Details related to personal data and cookies are described in the privacy policy available at https://kovalcustoms.pl/polityka-prywatnosci/

§ 10
Intellectual property rights

  1. The Seller hereby instructs the Buyer that the content available on the Store's websites and elements of physical products (e.g. graphic designs) may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, to which the Seller is entitled to the copyright.
  2. The Seller hereby instructs the Buyer that further distribution of copyrighted content by the Buyer without the Seller's consent, except for the use of the content within the framework of permitted personal use, constitutes an infringement of the Seller's copyright and may result in civil or criminal liability.

§ 11
Extrajudicial methods of handling complaints and pursuing claims

  1. The Seller agrees to submit any disputes arising from the sale of goods to mediation. Details will be specified.
    by the parties to the conflict.
  2. Consumers have the option of using out-of-court complaint and redress mechanisms. Among other things, consumers can:
    1. to apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded sales contract,
    2. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Buyer and the Seller,
    3. using the assistance of a district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
  3. For more detailed information on out-of-court complaint and redress procedures, the Consumer can visit the website http://polubowne.uokik.gov.pl.
  4. The consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odrThe platform serves to resolve disputes between consumers and businesses seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

§ 12
Final provisions

  1. The Seller reserves the right to introduce and withdraw offers, promotions and to change the prices of products in the Store without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change was made.
  2. The Seller reserves the right to make changes to the Terms and Conditions without prejudice to the rights acquired by the Buyer under agreements concluded prior to the amendment to the Terms and Conditions. Buyers who have a registered user account will be notified of any changes to the Terms and Conditions via an email sent to the email address assigned to their account. If the Buyer does not accept the new Terms and Conditions, they may delete their user account free of charge.
  3. All disputes related to contracts concluded through the Store will be resolved by a Polish common court with jurisdiction over the Seller's permanent place of business. This provision does not apply to Consumers and POCKs, for whom jurisdiction is governed by general principles.
  4. These Regulations are effective from November 1, 2022