FAQ

📸 Yes! Just send us a photo, and we'll turn it into an embroidery—a minimalist outline or a full-blown design. It's the perfect gift or keepsake. ❤️

✍️ Of course! We can add a name, date, location—whatever you like. Just let us know or select your options when ordering, and we'll tailor everything to your vision.

🎨 Yes, we have a wide range of thread colors! We can match the shade to your style or the mood of your photo. You can also change the embroidery color of a finished design; just specify the change in the comments section.

👀 Yes – When ordering, you can choose the option to preview the design before you start sewing, then we will send you a preview of the design for approval before embroidering.

💡 Sure! We love new ideas – send us your inspiration, sketch, or photo, and we'll create something special. You can even send us an image from the internet or a photo of a product you've seen at another retailer.

👕🧥 We embroider designs on sweatshirts, T-shirts, and other items, such as bags and bathrobes. If you have an idea, just ask!

🧵 Our clothing is a blend of high-quality cotton and polyester – warm, comfortable, and durable. Hoodies weigh 305 g/m², and those without a hood weigh 280 g/m². T-shirts are 100% cotton and weigh 205 g/m². All other products feature a variety of materials. We can also find the fabric you're looking for and embroider on it.

👕 Most of our clothes have a looser, oversized fit—perfect for everyday wear and streetwear. If you have any questions, please let us know—we'll be happy to help! Remember, our products are unisex, so to find the perfect size, you'll need to check the size chart!

🫧 Wash inside out, at a maximum temperature of 30°C, without bleach or tumble drying. Iron, avoiding the embroidery. This will ensure the embroidery remains perfect for a long time!

❌ No, if you follow the instructions – the embroidery is durable, made with professional equipment. It won't crumble, fall off, or lose color. 💪

📏 We have sizes from XS to 5XL (some items are made to order). If you don't see your size, please let us know and we'll try to help!

⏳ Finished products: 2–7 business days Personalizations: 4–10 business days Each order is an individual piece of work – we count on your understanding ❤️

🚀 Yes! Select the express option when ordering or contact us – for an additional fee, we'll stay after work to process your order.

🌍 Yes, we ship to EU countries and beyond. Shipping costs vary by country and appear in your cart after entering your address.

🛑 Unfortunately, by law, personalized products cannot be returned unless the product is faulty or does not match the order.

📧 Please contact us as soon as possible by email: kovalcustomss@gmail.com – attach photos and your order number and we will resolve the matter quickly and fairly 🤝