Returns & Exchanges

Every item we sell is printed to order, and most are personalized with your own photos or text. That shapes how returns work, so please read this before you order.

Change of mind and wrong size

Because each item is made just for you, we cannot accept returns or exchanges for a change of mind or for choosing the wrong size or color. Every product page has a size chart. If you are between sizes, we recommend sizing up.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted, defective or different from what you ordered, we will make it right. Contact us within 30 days of delivery and include:

• your order number,
• a photo that clearly shows the problem, and a photo of the label if the size is wrong.

If the mistake is on our side, we will reprint the item at no cost or refund you in full, whichever you prefer. You do not need to send the item back.

Lost packages

If your tracking shows no movement for several days, or your package is marked as delivered but you cannot find it, contact us. We will open a claim with the carrier and send a replacement or a refund if the package cannot be found.

Cancellations

You can cancel or change your order free of charge before it goes to print. Write to us as soon as possible. Once an order has been printed, it can no longer be canceled.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to show the refund on your statement.