Frequently Asked Questions

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Ordering

How do I order a shirt with my own photo?

Open any custom photo product, choose the garment, color and size, upload your photo and add a note if you like. We prepare the print file by hand and contact you if anything needs your attention before printing.

What kind of photo works best?

A clear, well-lit photo from any modern phone works great, and bigger files are better. Avoid screenshots and heavily compressed images from messaging apps when you can. If your photo is too small or too blurry to print well, we contact you before printing.

Can I send more than one photo?

Yes. Our collage and multi-photo products take several photos. If you want something that is not listed, contact us and we will tell you what is possible.

Can I print my own design, logo or text?

Yes. Use our Customize Your Own product to upload any artwork, logo or text. You must own the rights to what you send us, and we do not print copyrighted characters or brand logos that belong to someone else.

Can I change or cancel my order?

Write to us as soon as possible. We can usually change or cancel an order before it goes to print. Once it has been printed, it can no longer be changed.

Shipping and delivery

Where do you ship from?

Every US order is printed and shipped inside the United States. There are no customs charges or import fees.

How long does delivery take?

Ready-made designs usually ship within 2 to 4 business days. Personalized photo orders take 3 to 7 business days, because a person prepares your print file by hand. Standard shipping then takes 3 to 5 business days, express 1 to 3.

How much is shipping?

Standard shipping is $4.99 and express is $9.99. Shipping is free on orders over $75.

When do I need to order for a holiday?

For Halloween, order ready-made designs by October 18 and personalized photo orders by October 14. For Christmas, order by December 5 for standard delivery or December 10 for express.

How do I track my order?

You will get an email with a tracking number as soon as your order ships. You can also check your order status from the link in your order confirmation email.

Sizing and care

How do the shirts fit?

Our tees, crewnecks and hoodies have a classic unisex fit. Each product page has a size chart with measurements. If you are between sizes, size up for a relaxed fit.

Do you have kids' sizes?

Many of our custom photo products are also available in kids' sizes. You will see the option on the product page where it is available.

How do I wash my shirt?

Turn it inside out, wash on cold with similar colors and skip the hot tumble dry. Do not iron directly on the print. Treated this way, the print stays sharp for years.

Returns and problems

Can I return a personalized item?

Because every item is printed just for you, we cannot accept returns for a change of mind or for choosing the wrong size. Please check the size chart before you order.

What if my order arrives damaged, misprinted or wrong?

Contact us within 30 days of delivery with your order number and a photo of the problem. If the mistake is on our side, we reprint the item or refund you in full, and you do not need to send anything back.

My package is late or lost. What now?

Check the tracking link first. If it has not moved for several days or shows as delivered but you do not have it, contact us and we will sort it out with the carrier.